The museum is accessible for wheelchair users; there is a lift to the first floor. There are several places in the museum where you can sit down. Mobile museum stools can also be borrowed free of charge (in limited numbers).
The park is accessible only in parts because of steep paths.
Photography and video recording for personal use only (i.e. no publication of any kind) is permitted in Fantaisie Palace and Park (in the palace only without flash or tripod). Special permission is required – and there may also be a charge – for all photography and films taken for further use, as well as for the flying of drones / multicopters.
Bulky items may not be taken into the Garden Museum. Lockers are available for large bags, rucksacks, photo equipment etc.
For conservational reasons you may not take your child’s pram or buggy into the exhibition rooms. Free buggies are available for the duration of your visit.
No food and drink may be taken into the museum area. There is a café that can be reached from the palace foyer without barriers.
No dogs or other animals may be taken into the Garden Museum. Unfortunately, we cannot offer supervision for animals brought along. Please keep dogs on an lead in the park.
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